Scala Team
Scala gives CX leaders the visibility they vealways needed and the control to act withconfidence at scale.
Healthcare queues exist because of staffing limits, not inevitability. AI enables 24/7 access by automating intake, routing, and resolution continuously.
Self-service fails because it's built on assumptions, not reality. Until automation learns from actual behavior, escalations won't stop.
Healthcare call centers will be defined by workflow intelligence, not headcount. If AI isn't on your roadmap, it's already on your competitor's.
